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Submit a complaint on web accessibility or request clarification

Submit a complaint on web accessibility or request clarification

On this page, you can submit a complaint to the Regional State Administrative Agency about a website or mobile application that does not comply with the web accessibility requirements of the Digital Services Act. (link)

You should always first contact the publisher of the website or mobile app. This is often the fastest way to resolve the case as it takes several months to process the complaint.

On this page, you can also ask the Regional State Administrative Agency to investigate

if the publisher of a website or mobile app has not provided the content in a format that suits you, even if you have requested it
if the website or mobile app publisher has not responded to your feedback about accessibility within two weeks.

You can submit a complaint or request for clarification using this form, by e-mail or letter. You can see the contact details of the Regional State Administrative Agency at the bottom of the form.

Submit a complaint on accessibility or request clarification

Which website or mobile app is the target of your complaint or request?(required)
Please describe the issue as accurately as possible(required)
You cannot use this form to report technical problems or problems with booking appointments or logging in. In these matters, contact the service provider directly.
Have you submitted feedback on accessibility to the publisher of the website or mobile app?(required)
- Yes, I have
- No, I have not
How and when have you submitted the feedback?(required)
For example, by sending an email to an address in the service's accessibility statement or by using an online form.
What did they reply to you?(required)
Supporting attached document
If you wish, you can attach documents, such as a screenshot, to the notification. If you have received a response or decision on the matter from the publisher of the website or mobile app, please attach it here.
Drop files here or

Accepted file types: jpg, gif, png, pdf, word, Max. file size: 500 MB.
Have you submitted a complaint to another authority?
Explain when and to whom. For example, the Non-Discrimination Ombudsman, Parliamentary Ombudsman, Chancellor of Justice, Valvira. We usually do not investigate a complaint if another authority is processing the matter
Do you want to be contacted?(required)
Alternatively, you can report your concerns anonymously. If you leave your contact information, you will receive information on the processing of the matter. We may also ask you for more information if necessary.
- Yes, by email
- Yes, by phone
- No, I want to submit the notification anonymously
First and last name(required)
Email
Telephone
Please note: an anononymous complaint might not be handled as a complaint matter(required)
Regional State Administarative Agency can contact you only if you give your contact information.
I want to submit my complaint as anonymous
Please note: by default, all complaints are public(required)
Regional State Administrative Agency will contant you.
Plese note that if your complaint will be deemed admissible, we will also hear the subject of the complaint. During the hearing process we'll send all the document you provided to the subject of the complaint. The subject will then also receive your name.
I understand and I want to submit my complaint with my own name
Phone
This field is for validation purposes and should be left unchanged.

You can also submit a free-form notification in the following ways:

By email to

kirjaamo.etela@avi.fi

We recommend using secure e-mail. You should do this especially if the complaint or its attachments include information covered by the protection of privacy. You can send a secure email via this link.

By letter to

Regional State Administrative Agency for Southern Finland

Postal address: PO Box 1, 13035 AVI, Finland